02 live chat help
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The world’s first ai-powered conversational cloud | liveperson
Chat widget is visible on desktop and mobile devices, either in the browser or as a part of mobile application. Agent application - used by the company employees to respond to questions asked by the customers.
Usually agents use the web-based application, which allows employees to log in and conduct a chat with website visitor using any browser. BlackBerry and Windows Phone mobile apps used to exist in the past, but are no longer developed.
Agent application is enhanced with user interface tools that make one-to-many communication quicker and more efficient. Examples of such tools include: canned responseskeyboard shortcutstyping indicator with customer message sneak-peek, geolocationtags system for categorization, etc.
There are two ways of livve an online chat session between the agent and website visitor: Passive communication, started when the website visitor clicks on the chat button or widget displayed on the. Active communication, initiated manually by the agent or automatically by the LiveChat system as soon as the visitor meets the predefined criteria i.
This includes Postmark for the delivery of transactional s,  Recurly for subscription llive,  Pingdom for performance monitoring and uptime tracking  and Upscope for instant screen sharing with customers. System identifies the best prospects visiting a website based on data gathered from the purchasing decisions of 65 million buyers.
Customer Service Platform[ edit ] First available as closed solution, LiveChat has turned over time into an open and scalable customer service platform. It also earned the highest overall satisfaction score among all listed companies.
It includes research of thousands of companies and millions of customer service and live support interactions.